Billing Policy and Information
Last Updated 01/26/2006


Phone: 888.856.9783
Monday - Friday: 9:00 am - 5:30 pm (Eastern)

Please use our Help Desk to contact the Billing Department.


Your Account Information
Customers are required to keep updated records with us for their account information. This helps us to contact you by phone or by email in the event we need to reach you quickly. All customers will be asked at least once a year to verify that the information we have on file is correct and/or to update any information that is outdated. Customers are responsible to ensure that the email address we have on file is valid at all times.

Billing Cycle
When your account is due, we will send you an invoice for payment by email. We do not send paper invoices or fax them. Customers are asked to be conscious of their billing dates so that you can expect your bill. You should also make sure that if you have an email filter program that you have added billing@sitehostcity.com to the your list of allowed email addresses (whitelist).

Billing History
Your billing history will be available by logging into the My Account section of our website. You will be able to see, resend or print, all emails and invoices that were sent from our billing system regarding your account. Please note that technical support issues are not documented inside the My Account link. Customers requesting a Year-End or Year-to-Date report will be charged $30.00.

Dedicated Servers
Payment for your server is due on the due date. There is no grace period for dedicated server accounts. Customers who wish to send a payment should do so no longer than 7 days prior to the due date. Those who wish to use automatic billing should register a credit card at https://www.sitehostcity.com/autobill.shtml
Customers canceling a dedicated server account must give 30 days notice.

Changing Your Hosting Package
To change your hosting package, please contact us at billing@sitehostcity.com or please use our Help Desk. Your account will be prorated based on the cost of the new package. Overage amounts will be applied to your next bill.  Customers who are past due may not make any changes to their hosting package until the account is brought current.

Disk and Bandwidth Overages
When you have used 80% of your storage space and/or your monthly bandwidth allowance, you will be emailed a notification. Please do not ignore this notification. Contact our Billing Department at biling@sitehostcity.com immediately to upgrade your account. We do not charge overage fees, however, your site will shut down automatically if you attempt to use more than your hosting package allows.

Late Payments
You will receive a reminder via email that we have not received your payment. If payment is not received within 3 days of the due date your account will be suspended until payment is received. A reinstatement fee of $20.00 will be added to your account if you wish to continue your service. We ask that if you are unable to make your payment on time, please contact us to discuss your options. Our Billing Department has full discretion to waive or enforce the reinstatement fee as deemed necessary.

Billing Disputes
Customers who wish to inquire about a bill or dispute a charge are asked to email your concerns to billing@sitehostcity.com
We will attempt to resolve your billing error within 7 business days. As such, Customers should not contact their credit card company to complete a chargeback request. In most cases, we will contact your credit card company for you, so to avoid problems and possibly delay a credit due to you, please do not initiate contact yourself.

Extenuating Circumstances
Customers with extenuating circumstances are asked to file an EC form online at http://www.sitehostcity.com/ec.shtml

Suspended Accounts
If your account is suspended, a $20.00 reinstatement fee will be added to your account. Suspended account will not be able to access any files or programs, including email and backups, within your web hosting space. Your website will show a suspended page.

Delinquent Accounts
Accounts that are not paid in full within 30 days after the suspension of services will be closed.

Canceling Your Account
To cancel your account, open a help desk ticket to the Billing Department. We will not accept cancellations via phone under any circumstances. Our process for cancellation includes our being able to contact you to verify closure of the account by phone. Customers canceling a dedicated server account must give 30 days notice.

*Note: Canceling your account does not excuse any overdue payment obligations. We will forward your account to our Collections Agent if you have not made arrangements to clear your overdue balances.

Closed Accounts
Site Host City may retain old customer information for accounting purposes. However, after your account is cancelled we will not have backups or copies of your data. All files pertaining to your web hosting space or dedicated server will be permanently inaccessible after your account is closed.